Refund & Replacement Policy

Every arrangement is made — and hand-delivered — by me personally, with a lot of care. Because flowers are perishable, I'm not able to offer refunds.

That said, your happiness matters to me. If you or your recipient aren't satisfied with an arrangement, I'll gladly send a one-time replacement. To help me understand what went wrong, please include a photo of the original arrangement.

A few things to know:

• Replacement requests need to come in within 48 hours of your delivery date.
• Requests after that window won't be eligible.
• Email kboufloral@gmail.com with your order number, a photo of the arrangement, and any details that'll help.

Since I deliver everything myself, if a delivery seems delayed or you're having trouble reaching me, just email and I'll sort it out as quickly as I can.

Thanks so much for supporting a small, local business.

Warmly,
Bou-K Floral